Terms of Service - Carevia

Last Updated: Feb 12, 2026

Welcome to Carevia ("Carevia," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, forms, communication channels, and related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

1. Nature and Scope of Services

In its V0 stage, Carevia mainly provides cross-border medical travel support, including information organization, requirement intake, preliminary plan support, and coordination assistance.

• We are not a medical provider and do not provide medical diagnosis, treatment, or prescriptions.
• No doctor-patient relationship is created through the Services.
• Medical decisions must be made independently by you and licensed medical providers.

2. Eligibility and Accounts

• You represent that you have legal capacity under applicable law, or valid guardian consent where required.
• If accounts are enabled, you must provide accurate, complete, and up-to-date information.
• You are responsible for safeguarding account credentials and activities under your account.

3. User-Submitted Content

You may submit contact details, travel preferences, service requests, and optionally health-related information.

• You represent that you have the legal right to provide submitted information.
• You must not submit unlawful, fraudulent, infringing, or harmful content.
• You authorize us to process submitted information as needed to provide the Services, as described in our Privacy Policy.

4. Prohibited Conduct

You agree not to:

• use the Services for unlawful activities or rights violations;
• upload malware or interfere with system security or stability;
• scrape, reverse engineer, copy, or commercially exploit the Services without authorization;
• impersonate others or submit misleading information.

5. Third-Party Services and Links

The Services may involve third-party providers (e.g., hospitals, clinics, interpreters, travel, payment providers) and external links.

• Third-party services are independently provided and governed by their own terms and policies.
• We do not warrant third-party availability, accuracy, legality, or performance.

6. Fees and Payments (If Applicable)

• If certain services are paid, we will disclose pricing items, rates, and payment methods before confirmation.
• Unless required by law or agreed otherwise in writing, completed service fees are generally non-refundable.
• Cross-border use may involve FX fees, channel fees, taxes, or similar charges.

7. Intellectual Property

• The Services and related content (text, graphics, logos, UI design, etc.) are owned by Carevia or its licensors.
• You may not reproduce, modify, distribute, display, or commercially use them without prior written permission.

8. Disclaimers

• The Services are provided on an "as is" and "as available" basis.
• Information about travel, providers, and processes is general support information, not medical or legal advice.
• We are not liable beyond legal requirements for delays/interruption caused by force majeure, policy changes, third parties, or network failures.

9. Limitation of Liability

To the maximum extent permitted by law, Carevia is not liable for indirect, incidental, special, consequential, or punitive damages. Where liability limitation is permitted, our aggregate liability arising out of or related to the Services will not exceed the total service fees (if any) you paid to us in the [12] months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Carevia and relevant partners from claims, penalties, or losses arising from your breach of these Terms, unlawful submissions, or infringement of third-party rights.

11. Service Changes, Suspension, and Termination

• We may modify, upgrade, suspend, or discontinue all or part of the Services as needed.
• We may restrict, suspend, or terminate your access if you violate these Terms.

12. Privacy and Data Protection

Our processing of personal data is described in the Privacy Policy. By using the Services, you acknowledge that policy.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction], excluding conflict-of-law rules. Disputes arising out of or related to these Terms shall first be resolved through good-faith negotiation; failing that, submitted to [Insert competent court / arbitration institution].

14. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the Services after updates constitutes acceptance of the updated Terms.

15. Contact Us

For questions about these Terms, contact us at:
contact@carevia.world