Privacy Policy - Carevia

Last Updated: Feb 12, 2026

This Privacy Policy explains how Carevia ("Carevia", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use our website, forms, and related services (collectively, the "Services").

1. Who We Are

Data Controller / Operator: CareHorizon Limited

Support Contact: contact@carevia.world

2. Scope of This Policy

This Policy applies when you:

• visit our website and pages;
• submit inquiries, travel preferences, or service requests;
• contact us by email, phone, chat, or messaging tools;
• create or use an account (if enabled);
• interact with our Services and generate technical/log data.

This Policy does not apply to third-party websites or services (such as hospitals, clinics, hotels, airlines, insurers, or payment providers), which operate under their own privacy policies.

3. Information We Collect

We may collect the following categories of information:

• Identity and Contact Information: name, email, phone number, nationality/residency, preferred language.
• Service Request Information: destination city, expected travel dates, budget range, preferred departments/providers, companion needs.
• Health-Related Information (if you choose to provide): symptom descriptions, check-up summaries, treatment goals, allergy notes, and similar context needed for service matching.
• Communication Records: your messages, support requests, and feedback.
• Device and Log Data: IP address, browser type, operating system, timestamps, visited pages, referral URLs, and crash logs.
• Cookies and Similar Technologies: data used for site operation, analytics, and preference management.

We follow a data-minimization approach and only collect information necessary for legitimate service purposes.

4. How We Use Information

We may use personal information to:

• respond to inquiries and provide requested services;
• prepare preliminary travel/medical-support plans;
• provide customer support and quality follow-up;
• maintain security, prevent fraud, and manage risk;
• improve service quality, product design, and user experience;
• comply with legal obligations and lawful requests;
• send service updates and marketing communications where permitted (you can opt out).

We do not sell your personal information.

5. How We Share Information

We may share necessary information with:

• Service Partners: such as hospitals/clinics, interpreters, care coordinators, and travel-related providers, when authorized by you or needed to fulfill your request;
• Vendors and Processors: cloud hosting, customer support, analytics, communications, and IT providers;
• Payment/Finance Providers: when payment functionality is used;
• Legal/Regulatory Authorities: when required by law or valid legal process;
• Corporate Transaction Parties: in merger, acquisition, restructuring, or asset transfer scenarios, subject to applicable safeguards.

6. Health-Related Information Notice

Carevia provides cross-border medical travel coordination and support services and does not directly provide medical diagnosis.

If you submit health-related information, we process it only to:

• understand your request and support preliminary matching;
• share with relevant service partners when you request or authorize us to do so;
• facilitate communication and requested arrangements.

7. Data Retention

We retain personal information for as long as necessary for the purposes described in this Policy, including:

• Inquiry/support records: typically up to [12/24] months from last interaction;
• Account data (if any): during account lifecycle and a reasonable period afterward;
• Compliance records: as required by applicable law.

After retention periods expire, information is deleted or anonymized unless longer retention is legally required.

8. Cookies and Similar Technologies

We may use:

• Strictly Necessary Cookies for core functionality;
• Analytics Cookies to understand and improve performance;
• Preference Cookies to remember settings like language or region (if enabled).

You can manage cookies through browser settings. Disabling some cookies may affect functionality.

9. International Data Transfers

Depending on our operations and provider infrastructure, personal information may be processed outside your country/region. Where required, we implement reasonable safeguards consistent with applicable law.

10. Your Rights

Subject to applicable law, you may have rights to:

• access your personal information and request a copy;
• correct inaccurate or incomplete information;
• request deletion of personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of marketing communications.

To exercise rights, contact us using Section 1 details. We may verify your identity before fulfilling requests.

11. Information Security

We implement reasonable technical and organizational safeguards, including access controls, encryption in transit where appropriate, role-based permissions, logging, and backup controls.

No security method is perfect, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Services are not directed to children under [16/18] years of age. If we learn that a child’s personal information was collected without appropriate authorization, we will take steps to delete it.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or tools. We are not responsible for third-party privacy practices. Please review third-party policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice for material changes.

15. Contact Us

If you have questions about this Policy or our privacy practices, contact:
contact@carevia.world